APP Download Guide & Common Issues

1. Systems Supported by Eggbit Exchange

• Mobile Devices: Compatible with all versions of Android and iOS.

2. Sunbit App Common Issues, and Solutions

2.1 iOS Users

Comparison of Methods:

• The exchange may adjust available download methods based on stability, ensuring a reliable app download experience.

Recommendation: iOS users are advised to use TestFlight for downloading the app.

2.2 Android Users

Download Instructions:

• Local Download: Direct download and installation.

For Huawei Phones:

1. Enable Installation from External Sources:

   • Go to Settings > Security > More Security Settings and enable installation from external sources.

2. Disable Enhanced Protection in Pure Mode:

   • Go to Settings > System & Updates > Pure Mode > Enhanced Protection, and select to disable.

If Installation Issues Persist:

• After downloading the installation package, enable flight mode and turn off all networks (data and Wi-Fi) before attempting to reinstall.

For Additional Issues:

• Contact online customer service for assistance.

3. Download Method for Sunbit Overseas Store

• Apple Overseas Store: Sunbit has submitted an application for listing on the Apple Overseas Store. The application is under review, and download instructions will be provided once the app is live.

Friendly Reminder

• Official Sources: Ensure you download from official sources to avoid fraudulent imitations. Contact official support immediately if you have any concerns.